Speaking Engagements

Business outcome management

One of the most difficult tasks for any manager is the execution of strategy. This task is made more difficult when the senior management team does not have a common understanding of the ‘end game’ and may disagree on how the strategic outcomes will be measured.

Business process improvement

This topic covers the elements of defining, detailing and improving a business process. It includes business process metrics and the interface between the business process and management and technology.

Business transformation

This topic includes governance models, compliance frameworks, performance management and understanding the interrelationships between and metrics from People, Process and Technology. It includes a substantial section on change management.

Customer value management

This topic covers the elements of creating ‘customer delight’. It includes understanding the ‘voice of the customer’, ‘moments of truth’ and the operational models required to deliver on the customer promise.

Productivity management

This topic covers the elements of improving human resource productivity and business process management. It includes content on effective supervision, the need for behavioural change and how to set effective and relevant key performance indicators.

Strategy development

This topic covers the elements of building a business strategy. It includes understanding markets, creating and managing demand, operational requirements (implementing strategy) and how to finance growth.