Customer Service Excellence

The blend of change management and organisational excellence will accelerate the establishment of a service excellence culture that delivers sustainable business benefits, including:

  • A simplified way of working
  • Performance-based accountability
  • Clear roles and responsibilities as well as single point of contacts for processes, resulting in increased accountability and leadership
  • Responsive service delivery based on service level agreements (SLAs)
  • Reduced cost of service delivery
  • Increased efficiency of operations through the standardisation of tools, systems and processes
  • Improved governance to ensure continuous improvement of operations

Please contact Garth here